Shipping Policy
Processing and Shipping TimesAt Wearing Memory, we create personalized products with care and attention to detail. Since each item is made to order, please allow 2-5 business days for processing before shipment. Shipping times vary depending on the destination and shipping method chosen at checkout:
- United States: 5-10 business days
- Europe: 7-15 business days
- Rest of the World: 10-20 business days
Please note that these are estimated delivery times and may be affected by factors beyond our control, such as customs delays or carrier disruptions.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number (when applicable) to monitor your packageās journey.
Customs and Duties
For international orders, customs fees, duties, and taxes may apply upon arrival in your country. These charges are the customerās responsibility and vary by location. We recommend checking with your local customs office for more information before placing an order.
Shipping Issues and Delays
While we strive to ensure timely delivery, unforeseen circumstances may cause delays. If your order has not arrived within the expected timeframe, please contact us at contact@wearingmemory.com, and we will assist you in tracking your package.
Incorrect or Missing Address Information
Please ensure that your shipping address is correct at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer. If you notice an error in your address, contact us immediately, and we will do our best to update it before shipping.
Lost or Damaged Packages
If your order is lost or arrives damaged, please reach out to us at contact@wearingmemory.com with your order number and photos of the damage (if applicable). We will work with you to resolve the issue as quickly as possible.
For any further questions or concerns, donāt hesitate to contact our support team at contact@wearingmemory.com.